Return and Refund Policy
Effective Date: [30 Jan 2024]
At Leruzi.com, our mission is to provide you with a seamless and delightful shopping experience. We are committed to delivering quality products and excellent customer service. Please read our return and refund policy carefully to understand your rights and responsibilities when shopping with us.
Quality Standards & After-Sales Services
At Leruzi.com, we hold ourselves to the highest standards to ensure you receive products that meet or exceed your expectations:
Our Quality Standards:
1. Careful Selection: We curate our product offerings from trusted suppliers and brands known for their commitment to quality.
2. Stringent Testing: Every product undergoes rigorous quality checks based on industry standards before it is made available to you.
3. Continuous Improvement: We continually assess and enhance our quality assurance processes to keep up with evolving standards and customer needs.
Return Policy:
We understand that sometimes, situations may arise where you need to return a product. Our return policy covers the following scenarios:
1. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team immediately to request a return. You may be asked to provide photographic evidence of the defect or damage.
2. Wrong Product Received: If you receive the wrong product or a different SKU than the one you ordered, please contact us promptly to request a return. We will arrange for the correct product to be delivered to you or provide a refund.
Please Note:
– To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it, with all original tags and packaging intact.
– Returns must be initiated within 2 days from the date of delivery.
– Personalized and customized items are not eligible for returns unless they are defective or damaged.
Return of Sold Items:
Return of sold items is generally not accepted unless you receive a different SKU than the one you ordered, or the product is defective or damaged. We take utmost care in ensuring that you receive the correct items in perfect condition. In case of a fault in delivery or if you receive different SKUs, please contact us promptly to arrange for a return or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed within 2 to 3 working days, and a credit will automatically be applied to your original method of payment.
Cancellations
If you wish to cancel an order, please contact us as soon as possible. If your order has not been shipped, we will cancel it and process a refund. If your order has already been shipped, you will need to follow our return process after receiving the item.
Your Trust Matters
Your trust in Leruzi.com is the foundation of our success. We are dedicated to upholding the highest standards of quality and offering outstanding after-sales support. Our mission is to ensure that your experience with us is not only enjoyable but also worry-free.
Thank you for choosing Leruzi.com for your fashion and lifestyle needs. We look forward to serving you and exceeding your expectations.
