INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How do I place an order on Leruzi.com?

hopping at Leruzi.com is a breeze. Just explore our collections, choose your favorites, add them to your cart, and continue to checkout. It's that simple. Plus, our WhatsApp icon is always there for any questions or assistance you may need during your shopping journey

Where can I view my sales receipt?

Your sales receipt will be conveniently delivered to your registered email address shortly after your purchase. It will contain all the essential details of your order, making it easy to keep track of your Leruzi.com shopping experience.

How can I return an item?

At Leruzi.com, our priority is to ensure your satisfaction with your purchase. While we diligently check the quality of each order before dispatch, please understand that we generally don't accept returns for sold items unless there is significant damage. However, our customer service team is always here to assist and address any concerns you may have, and each return request will be thoughtfully evaluated on a case-by-case basis.

Will you restock items indicated as “out of stock?”

We aim to provide you with a seamless shopping experience, and we do our best to keep our inventory up to date. If an item is currently marked as 'out of stock,' it may be available for restocking through a back-to-back order with the manufacturer. If you're interested in a particular item that's currently unavailable, please feel free to get in touch with us through WhatsApp or email, and we'll be happy to check if we can assist you with your request.

What payment methods are accepted on Leruzi.com?

At Leruzi.com, we accept major debit and credit cards through our website, ensuring secure and convenient transactions. If you have alternative payment preferences or require assistance with payment options, please don't hesitate to reach out to us through WhatsApp. We're here to assist you in every way possible.

How long does shipping take?

At Leruzi.com, you can find estimated delivery times on each product's page. We aim to dispatch orders within one business day. If delivery may take longer for a specific item, this will be indicated on the product page, right below the 'Add to Cart' button. In case you require expedited or emergency delivery, please don't hesitate to contact us. We're here to assist with your special requirements.

Do you offer international shipping?

Absolutely, we do! We're thrilled to offer international shipping to bring our quality and style to customers worldwide. Explore our collections, and if you have any specific international delivery requirements, please don't hesitate to contact us. We're here to assist you further and make your global shopping experience enjoyable.

How can I contact Leruzi.com's customer support?

You can easily reach out to our dedicated customer support team through the 'Contact Us' section which is on the right section of this FAQ. Additionally, you can contact us through WhatsApp by clicking the icon on the bottom right of the website, or by emailing us at '[email protected].' We're here to assist you with any questions, concerns, or assistance you may need. Your satisfaction is our priority, and we're just a message away.

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